Help Center
Customer information and relevant guidance.
View pageResources
Help Center
Find answers, configuration guidance and the appropriate support channel.
Choose a starting point
New customers should begin with Getting Started and Service Requests. Existing customers can use the Knowledge Base, Account Access and Incident Reporting.
Important boundaries
The website is informational; the quote builder prepares an email rather than submitting a ticket. Existing game-service customers should use their Pterodactyl panel and their agreed support channels.
Keep support requests safe
Never include passwords, private keys, payment-card details or unrelated customer information in screenshots or tickets.
Guides and customer information
Getting Started
Customer information and relevant guidance.
View pageKnowledge Base
Customer information and relevant guidance.
View pageMigration Guide
Customer information and relevant guidance.
View pageAccount & Login Help
Customer information and relevant guidance.
View pageOutage & Incident Reporting
Customer information and relevant guidance.
View pageRequest Hosting Services
Customer information and relevant guidance.
View pagePartnerships
Customer information and relevant guidance.
View pageCareers
Customer information and relevant guidance.
View pageDomain & DNS Assistance
Customer information and relevant guidance.
View pageQuestions? Visit Contact. Do not send account secrets or sensitive payment data. The published support mailbox’s delivery has not yet been independently validated.