Hosting Knowledge Base
Practical reference for common game-hosting and account questions.
Pterodactyl: first login
Open the game management panel, sign in using your assigned account and identify the server you are authorized to manage. If access is missing, confirm which email was assigned.
Starting and stopping a game server
From your server console, use the control-panel start/stop actions rather than restarting a dedicated host. Check startup logs if the game does not become ready. Do not repeatedly force termination during a write-intensive save.
Game not appearing in server browser
Verify that the game version matches the client, the server reaches a ready state, the configured address and ports match your allocation, and any publisher discovery requirements are satisfied. Server-browser indexing and console crossplay differ by game.
Plugins, scripts and modifications
Back up the world/configuration before installing new mods. Check the exact game/server build, load order, dependencies and allowed modification type; remove the most recent addition if an update causes startup failures.
Backups and recovery
Ask whether backups are enabled for your particular plan. Test restores only on authorized nonproduction services and never assume a backup exists merely because the panel offers a backup menu.
What to include in a support request
Give the game title, service name, symptom, first failure time with time zone, recent changes and a short redacted error excerpt. Avoid posting tokens, passwords or identifiable customer information.