Refund Policy
Proposed framework for refund decisions and charge disputes.
No public purchase policy is active yet
Checkout is disabled, so this page does not impose a new refund deadline, nonrefundable setup fee or automatic “all sales final” rule on visitors. Specific refund entitlements must be agreed before accepting payment.
Factors that should be disclosed
An approved policy must identify eligibility by product category, activation status, prepaid service term, promotions, migrations, third-party licenses, service failures and any applicable cooling-off or statutory consumer rights.
How to request review
Existing customers with a charge concern should use their agreed customer-support channel and provide the invoice reference, date, amount and a short explanation. Do not provide card numbers or bank credentials in an email.
Payment disputes and statutory rights
Refunds and disputes are subject to applicable law and relevant payment-network rules. Nothing in this draft removes nonwaivable consumer or payment protections. No fixed processing time is promised until the policy is approved.