Outage & Incident Reporting
How to report a service interruption or suspected compromise.
Check public reachability
Use Service Reachability for recent HTTPS checks of the website, portal, billing login and game panel. The checks run from the same hosting server; they are not independent monitoring and do not show individual game-server health.
Gather useful evidence
Note the affected service, date and time zone, last successful use, recent changes and any redacted errors. Do not share credentials or download suspicious files just to gather evidence.
Escalate through support
Use your existing account contact method or Support. For abuse or a suspected vulnerability, use the Abuse Reporting and Security Practices pages.
Do not assume a credit
No public service-level credit or incident response-time guarantee has been activated. See the draft SLA for terms that still require approval.