Legal

Cancellation & Termination

Draft guidance for suspensions, renewal cancellation and account closure.

Draft policy — not active contractLast updated: November 15, 2026

Policy draft for review. This text is not a completed or accepted customer agreement. The contracting entity, business address, service terms and legal requirements must be reviewed and approved before online sales are enabled.

Before activating recurring billing

A final policy must explain when a cancellation takes effect, how to cancel, whether services renew automatically, payment cutoff dates, domain or software dependency risks and what happens to saved data. Online checkout and recurring billing are not active.

How to request cancellation

Existing customers should contact their established account or support channel with the service identifier and requested effective date. Keep a record of the request; receipt and effective-date confirmation should be explicit.

Backups and exports

Customers should arrange a verified backup or data export before service closure. Backup availability and final deletion schedules must be disclosed in the service agreement and cannot be assumed.

Suspension and disputes

The approved policy should describe overdue payment, abuse containment, appeals and resolution paths. Applicable legal requirements override contrary contract wording.

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